Politique de remboursement
This Return and Refund Policy applies to purchases made through oktypes.shop.
We want customers to understand their return, withdrawal, replacement, and refund rights clearly. This Policy is intended to operate alongside mandatory consumer protections applicable in France and the European Union.
For all return and refund inquiries, contact:
Email: info@oktypes.shop
1. Fourteen-Day Right of Withdrawal
Where French and European Union consumer law applies, consumers purchasing eligible products online generally have the right to withdraw from the purchase without providing a reason.
The withdrawal period is 14 days from the date on which the customer, or a third party designated by the customer other than the carrier, physically receives the goods.
For an order containing multiple products delivered separately, the withdrawal period generally begins when the final qualifying item is received.
To exercise the right of withdrawal, the customer must inform oktypes.shop of the decision to withdraw before the applicable 14-day period expires.
A clear statement may be sent by email to:
The message should include sufficient information to identify the order, such as the customer's name, order number, product concerned, and a clear statement that the customer wishes to withdraw from the purchase.
2. Returning Products After Withdrawal
After notifying us of a withdrawal, the customer must return the relevant goods without undue delay and, in applicable cases, no later than 14 days after communicating the decision to withdraw.
Customers should contact info@oktypes.shop before sending a return so that we can provide the appropriate return instructions and destination applicable to the order.
Products should be packaged securely to reduce the risk of damage during transportation.
Customers should retain evidence of dispatch until the return has been completed.
3. Condition of Returned Products
Customers may inspect a product to the extent reasonably necessary to determine its nature, characteristics, and functioning, in a manner comparable to how a product could reasonably be inspected in a physical store.
If handling goes beyond what is reasonably necessary and causes a reduction in the value of the product, the customer may be responsible for that diminished value to the extent permitted by applicable law.
Where reasonably possible, products should be returned with their original packaging, documentation, accessories, components, and labels.
The absence of original packaging does not automatically remove statutory consumer rights.
4. Return Shipping Costs
For ordinary change-of-mind withdrawals, the customer may be responsible for the direct cost of returning the goods where permitted by applicable law and where the customer has been appropriately informed of this responsibility.
oktypes.shop will bear applicable return or replacement costs where a product is defective, damaged upon receipt, incorrect, or otherwise legally non-conforming and the law requires the seller to bear such costs.
Customers should not send a product to an unauthorized address or incur unusually high return costs without first contacting us.
5. Refund Timing
Where a valid right of withdrawal is exercised, oktypes.shop will process the legally required reimbursement without undue delay and generally no later than 14 days after receiving notification of the withdrawal, subject to the seller's legal right to withhold reimbursement until the goods have been received back or the customer provides sufficient evidence that the goods have been returned, whichever occurs first where legally permitted.
Refunds will normally be issued using the same payment method used for the original transaction unless another lawful method has been expressly agreed.
Customers will not be charged an additional fee solely because a lawful refund is issued.
6. Original Delivery Charges
All orders placed through oktypes.shop receive free standard shipping.
Accordingly, where the customer exercised only the free standard delivery option, there is no standard outbound shipping fee to reimburse.
If an optional premium or expedited delivery method is offered and selected for an additional charge, any legally required reimbursement of delivery costs may be limited to the cost of the least expensive standard delivery method offered by us.
7. Damaged, Defective, Incorrect, or Non-Conforming Products
If a product arrives damaged, defective, materially different from its description, incomplete, incorrect, or otherwise non-conforming, please contact:
Customers should contact us as soon as reasonably possible and provide:
- Order number;
- Name used for the order;
- Description of the issue;
- Photographs or other reasonable evidence where useful;
- Information concerning the affected product.
We will review the issue and provide an appropriate remedy in accordance with applicable law.
Depending on the circumstances, available remedies may include repair, replacement, price reduction, or refund.
Nothing in this Policy limits the statutory legal guarantee of conformity or other mandatory rights available under French consumer law.
8. Legal Guarantee of Conformity
Consumers in France benefit from mandatory statutory protections for goods that are defective or do not conform to the contract.
These legal rights exist independently of our voluntary return arrangements.
A consumer may therefore have rights even where the ordinary 14-day withdrawal period has expired.
Where the legal guarantee of conformity applies, remedies will be provided without improperly charging the consumer costs that the seller is legally required to bear.
9. Hidden Defects
Customers may also have legal rights concerning hidden defects where the applicable conditions under French law are satisfied.
These rights are independent of any commercial warranty that may be offered.
Nothing in this Policy removes mandatory legal remedies relating to hidden defects.
10. Exceptions to the Right of Withdrawal
French and European consumer law recognizes certain statutory exceptions to the 14-day withdrawal right.
Depending on the nature of the product or service, these may include, among other legally recognized categories:
- Goods made to the consumer's specifications or clearly personalized;
- Goods liable to deteriorate or expire rapidly;
- Sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed;
- Certain sealed audio, video, or software products once unsealed;
- Certain digital content after performance has begun with the consumer's legally valid prior consent and acknowledgment;
- Other goods or services specifically excluded from the statutory withdrawal right.
An exception will only be relied upon where legally applicable.
Defective or non-conforming products may remain protected by statutory guarantees even when the ordinary withdrawal right does not apply.
11. Exchanges
Where operationally available, customers may request an exchange by contacting info@oktypes.shop.
An exchange is subject to product availability.
Where an exchange cannot reasonably be provided, another remedy such as a refund may be offered where appropriate.
Statutory remedies for defective or non-conforming goods are not restricted by voluntary exchange procedures.
12. Refused or Unclaimed Deliveries
Customers are responsible for providing correct delivery information and making reasonable arrangements to receive their order.
If a package is returned because it was refused, unclaimed, or could not be delivered due to incorrect information supplied by the customer, we will review the circumstances before determining the appropriate refund or redelivery solution.
Mandatory consumer rights remain unaffected.
13. Order Cancellation Before Shipment
Customers who wish to cancel an order before shipment should contact info@oktypes.shop as quickly as possible.
We will attempt to process the cancellation before dispatch.
If the order has already entered fulfillment or has been shipped, the customer may instead use any applicable statutory withdrawal procedure after receiving the goods.
14. Refund Processing Times
Once a refund has been issued by oktypes.shop, additional processing time may be required by the customer's bank, card issuer, payment provider, or financial institution.
Such external processing times are outside our direct control.
If a refund appears to be delayed after confirmation that it has been issued, customers should first check with their payment provider and may then contact us for further assistance.
15. Fraud and Abuse
We reserve the right to investigate return or refund requests where there is reasonable evidence of fraud, abuse, manipulation, or misuse.
This provision will not be applied in a manner that unlawfully restricts mandatory consumer rights.
16. Contact
For withdrawal notices, returns, damaged products, refund requests, or questions concerning this Policy:
oktypes.shop
Email: info@oktypes.shop
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