Politique d’expédition
This Shipping Policy applies to orders placed through oktypes.shop.
Our objective is to provide customers with clear information concerning shipping charges, order processing, delivery, delays, lost packages, damaged packages, and related customer rights.
For shipping questions:
Email: info@oktypes.shop
1. Free Standard Shipping
All orders placed through oktypes.shop qualify for free standard shipping.
There is no minimum purchase amount required in order to receive free standard shipping unless a different legally valid condition is clearly disclosed before checkout.
The applicable shipping charge for standard delivery is therefore:
€0 / Free Standard Shipping
2. Estimated Delivery Time
Our estimated standard delivery period is:
15–20 days
The delivery estimate begins in accordance with the delivery information communicated in connection with the order.
Customers will be informed where reasonably possible if a significant known delay affects their shipment.
3. Order Processing
After an order is submitted, it may undergo payment authorization, fraud screening, inventory confirmation, fulfillment preparation, and shipment processing.
Customers will generally receive order-related communications using the contact information supplied during checkout.
Customers should ensure that their email address and delivery information are correct.
4. Shipping Confirmation
When tracking information is available, a shipment confirmation or tracking update may be provided.
Tracking information may require additional time to become active after the parcel has been transferred to a carrier.
A lack of immediate tracking updates does not necessarily mean that the parcel has stopped moving.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Before completing checkout, please verify:
- Recipient name;
- Street information;
- Building or apartment details;
- Postal code;
- City;
- Country;
- Contact information.
If incorrect information is identified before shipment, contact info@oktypes.shop immediately.
We will attempt to correct the information where operationally possible but cannot guarantee that changes can be made after fulfillment has begun.
6. Delivery Delays
The stated 15–20 day delivery period is our standard delivery estimate.
Occasional delays may arise because of circumstances including:
- Carrier disruption;
- Customs inspection;
- Severe weather;
- Transportation interruption;
- Public holidays;
- High parcel volumes;
- Security or customs procedures;
- Incorrect or incomplete addresses;
- Events outside our reasonable control.
Where legally required, a delay does not remove a customer's statutory rights.
French consumer rules require sellers to respect the agreed delivery period and provide remedies where qualifying delivery obligations are not fulfilled.
7. Materially Delayed Orders
If an order has not arrived within the communicated delivery period, please contact:
Include:
- Your order number;
- Name;
- Delivery information;
- Any relevant tracking information.
We will investigate the shipment and provide appropriate assistance.
Where applicable law allows the customer to require delivery within an additional reasonable period and the seller still fails to deliver, the customer may have the right to terminate the contract.
Where a contract is lawfully terminated because of qualifying non-delivery, the legally required refund will be processed within the applicable statutory period.
8. Lost Packages
If tracking indicates a parcel is lost or if a shipment cannot reasonably be located after investigation, please contact info@oktypes.shop.
We may work with the relevant carrier to determine the shipment status.
Where the seller remains legally responsible for delivery, an appropriate remedy will be provided in accordance with applicable law.
9. Packages Marked Delivered
If tracking states that an order has been delivered but you cannot locate it:
- Verify the delivery address;
- Check entrances and safe delivery locations;
- Ask household members or reception staff where appropriate;
- Check for carrier notices;
- Contact us at info@oktypes.shop.
We may ask the carrier to conduct a delivery investigation.
10. Damaged Packages
If a package or product arrives damaged, customers should contact us as soon as reasonably possible at:
Where useful, please provide photographs of:
- The external package;
- Shipping label;
- Internal packaging;
- Damaged product.
These materials can help us investigate and process an appropriate remedy.
Failure to provide photographs does not automatically eliminate statutory rights where those rights apply.
11. Incorrect Items
If you receive an item that is different from the product ordered, contact info@oktypes.shop.
Please provide your order number and details of the product received.
Where an incorrect product has been supplied, we will provide an appropriate solution in accordance with applicable law.
12. Multiple Packages
An order may occasionally be fulfilled in more than one parcel.
If this occurs, parcels may arrive at different times.
Receiving only part of an order does not necessarily mean that the remaining products have been lost.
13. Customs and Cross-Border Shipping
Certain shipments may cross national borders during fulfillment.
Customs processing can occasionally affect delivery times.
Where additional taxes, duties, or charges are legally applicable to a transaction, they will be handled in accordance with the disclosures provided during the relevant purchasing process and applicable law.
14. Refused and Unclaimed Packages
If a shipment is refused or left unclaimed and returned to the sender, customers should contact us.
Any refund or redelivery will be determined according to the circumstances and applicable consumer law.
We recommend contacting us before refusing delivery unless the package presents an obvious problem.
15. Changes After Shipment
Once a parcel has been transferred to a carrier, we may be unable to change its destination or delivery instructions.
Customers should therefore verify all delivery information before completing checkout.
16. Cancellation and Shipping
If you wish to cancel an order before it ships, contact:
We will attempt to stop fulfillment where possible.
If the order has already shipped, eligible consumers may exercise applicable withdrawal rights after receiving the goods.
17. Returns After Delivery
Shipping-related returns are governed by our Return and Refund Policy.
Eligible consumers may generally exercise a statutory withdrawal right within 14 days of receiving qualifying goods.
Defective, damaged, incorrect, or legally non-conforming goods may be subject to additional statutory remedies.
18. Free Shipping and Refunds
Because standard shipping is free, customers are not charged an outbound standard shipping fee.
For ordinary change-of-mind returns, customers may be responsible for direct return shipping costs where permitted by law and properly disclosed.
Where a return is required because goods are legally defective, damaged, incorrect, or non-conforming, applicable statutory rules concerning return costs will apply.
19. Customer Responsibilities
Customers should:
- Provide accurate delivery information;
- Monitor order communications;
- Review tracking information where provided;
- Arrange reasonable receipt of the parcel;
- Contact us promptly when a delivery problem occurs.
20. Contact Us
For delivery questions, lost packages, damaged shipments, address corrections, or other shipping matters:
oktypes.shop
Email: info@oktypes.shop
Standard Shipping Fee: Free on all orders
Estimated Delivery Time: 15–20 days
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